Leading Teams Through Change

This pre-conference workshop will allow delegates to learn:

• key concepts and terms in change management;
• why change management matters;
• to use the role of manager and apply it to the change management process;
• how to lead a team through transition and change;
• concrete tools to assist

 
This Interactive session incorporates exercises and tools.  

It also provides plenty of opportunities to discuss your experiences.

Speaker
Terri Tomchyshyn, Department of National Defense 
 

Moderator
Jennifer Walker, Head Librarian, County of Carleton Law Association, Ottawa, ON

Sunday, May 5, 2013
7:30 am - 3:00 pm
Business Meetings for CALL SIGs and Committees - Detailed Schedule 

Sunday, May 5, 2013
12:00 noon
Grand Opening of Exhibit Hall

Sunday, May 5, 2013
1:00  pm - 3:00  pm
Vendor Demos
 

CALL Book Club - Quiet: the power of introverts in a world that can’t stop talking. Susan Cain, Crown Publishing Group. Paperback available Jan. 2013.
This blockbuster book has caused quite a sensation since its release in early 2012. For a profession such as ours, it’s refreshing to have some validation for those who do not seek the limelight. Questions to be explored by members of the group include

• Are you an introvert, extrovert or ambivert? Were you surprised by this finding?
• What did you learn about yourself as you read this book?
• Do you plan to change the way you present yourself to the world,  (or your expectations of yourself), based on Susan Cain’s messages?
• What management lessons can we take away from this book?

The discussion will be predominantly in English, but participants can offer their opinions or ask questions in French.  Informal translation will be provided.

Facilitator
Wendy Reynolds, Manager, Library Client Services, Legislative Library, Legislative Assembly of Ontario 

E-books and Collection Development
E-books are becoming more widely available, but library budgets are continuing to tighten.  As a result, many law librarians have to make the difficult choice between print and electronic format when selecting books.  There are many factors to take into account when deciding whether to purchase a book in print or electronic format, not least of which are client/patron preferences.  Members of the group will explore the questions that many librarians are asking themselves when they have to make the choice between ‘e’ and ‘p’.  Some of these questions include:

• What are the relevant factors to consider when deciding between print and electronic format for books?
• What types of books are still used and desired in print by users in your library?  What types of books are preferred in electronic format?
• What do your patrons/clients lose and what do they gain when you buy more e-books and fewer print books?
• How are you promoting the e-books that your library has purchased, if at all?

The discussion will be predominantly in English, but participants can offer their opinions or ask questions in French.  Informal translation will be provided. 

Facilitator
Leslie Taylor, Reference/Technical Services Librarian, Lederman Law Library, Queen's University

Monday, May 6, 2013
9:00 am - 10:00 am
PLENARY SESSION

Thriving on Chaos (Winds of Change): The Future of Law Librarians

Thriving on Chaos. There is a tidal wave of change impacting the legal profession. Law schools, law firm economics, the meaning of partnership, insourcing, outsourcing, alternative fee arrangement and globalization all require us to rethink our roles and alignments with the lawyers we support.The "googlization" of research and the "gamifaction" of life have changed the expectations of the next generation of lawyers. We must rebrand our roles before we are defined or marginalized by the historical stereotypes of our profession. Law firms are information based organisms which can benefit from our expertise in minimizing information risks while optimizing information quality and workflow and "best practices." We must not be defined by a place called a library but by how we add strategic value to the practice of law.

Speaker
Jean O'Grady, Sr. Director of Research and Knowledge Services, DLA Piper US LLP

What if they launched a revolution but nobody came? Law schools face a tsunami of change. Higher education, the legal market our graduates will enter, scholarly and commercial publishing are all rapidly changing, but for the most part, legal education remains remarkably similar to the way it was in the 19th century. Of anyone in the law school ecosystem, librarians are uniquely poised to lead the way if law schools are going to thrive in the 21st century. There are also ample opportunities for librarians to enter new environments and to lend our expertise to rapidly evolving areas.

Speaker
Sarah Glassmeyer, Director of Content Development, Center for Computer Assisted Legal Instruction (CALI)

Moderator
Carole Méhü, Regional Library Services Director, Norton Rose

Monday, May 6, 2013
10:30 am - 12:00 pm
CONCURRENT SESSION A

Please Don't Make Me Think: User Testing a Faceted Search Engine

In the past few years, the quality and features of websites have evolved significantly. Nowadays sites are designed to be more technologically efficient but are they more user-friendly? User’s verdict: many sites do not meet their needs and fall short of their expectations due to complex browsing and the difficulty they face to find information. What about the usability of your website knowledge base or intranet?

The Centre d’accès à l’information juridique (CAIJ), Quebec’s Courthouse library Network, has conducted user testing sessions to validate the usability of many of its tools. As a concrete demonstration of the usability testing notions presented, the CAIJ will share the surprising and interesting discoveries it made about common user behavior and how these observations allowed CAIJ to improve the ergonomics and graphic design of its new faceted search engine “JuriBistro UNIK”. Whatever your environment is and whatever your projects are, user testing will give you the knowledge required to develop effective tools adapted to your users.

Moderator
Isabelle Pilon, Library Network Director, Centre d’accès à l’information juridique (CAIJ)

Sponsored by:
Centre d’accès à l’information juridique (CAIJ)

Monday, May 6, 2013
10:30 am - 12:00 pm
CONCURRENT SESSION B

Continuing Professional Development: Options for Legal Studies

This session will be an opportunity to explore and discuss the varied professional development opportunities open to legal information professionals, by colleagues who have completed the training themselves. In a fishbowl format, participants will be able to engage in meaningful conversation with colleagues, and find answers to such questions as:

• How have you found having this supplementary education useful to your career?
• How did you present this to your employer in order to secure funding or time to complete the program?
• How have you marketed this to prospective employers, and to what result?
• Who would be an ideal candidate for this program?
• How difficult was it to balance course and work responsibilities?
• What suggestions or advice would you offer to someone interested in this program?

The specific opportunities that will be highlighted in this session will focus on programs that enhance the learner’s understanding of the Canadian legal system, and that require a significant period of time to undertake. The three programs selected are:

• JD/LLB (completed while working as a law librarian)
• CALL/ACBD’s New Law Librarians Institute
• Master of Arts in Legal Studies or equivalent program

Speakers
John Sadler, Director, Law Library, University of Western Ontario
Brenda Lauritzen, Reference Librarian, County of Carleton Law Association
Wendy Gaonac’h, Senior Compliance Officer, Global Compliance Services, TD Bank Financial Group

Moderator
Jennifer Walker, Head Librarian, County of Carleton Law Association

Monday, May 6, 2013
10:30 am - 12:00 pm
CONCURRENT SESSION C

Competitive Intelligence: Definition, Issues and Its Application in a Law Firm

The discussion panel will be composed of three participants who will address the various facets of business research including a definition of CI and its organization (what it is and what not), the importance of teamwork and communication, international research that supports business development opportunities as well as business resources needed to deliver outstanding results. An academic researcher, a marketing specialist and a business librarian will share about their perspectives, challenges, growth opportunities in this new “area” which requires a solid understanding of the business of law, in addition to a deep knowledge of all resources available. We will also explain how our legal research experience can be put into action in each business research mandate that we tackle.

Speakers
France Bouthillier, Director and Associate Professor, School of Information Studies, Faculty of Education, McGill University
Linda Modica, Business Development Manager (US & International US Markets) - McCarthy Tétrault
Presentation
Julie Shulyak, Competitive Intelligence Researcher, McCarthy Tétrault

Moderator
Agathe Bujold, Director, Legal and Competitive Intelligence - Library Services,McCarthy Tétrault

Sponsored by:
Norton Rose

Monday, May 6, 2013
2:00 pm - 3:00pm
CONCURRENT SESSION A

Technology Project Management: Complexities and Challenges
(Session Offered in French - Simultaneous Translation Available)

The management of a major project brings its share of complex issues, especially when the product of this project is aimed at a clientele of legal experts and information specialists. This presentation highlights three areas of knowledge – Stakeholders’ management, Scope and Quality management – that must be mastered in order to succeed in this type of project. Using concrete examples, the speakers will share their experience on the topic using, as a backdrop, a technological project that presented them with an opportunity to apply best practices in project management.

Learning objectives of the session:

• Show the project management process for a major project in the field of legal information dissemination.
• Bring out the key fields of knowledge that ensure deliverables meeting the expectations of users.
• Enable participants to measure the importance of quality and scope to stakeholders in any project.

Speakers
Frédérique Tessier, Project Coordinator, Éducaloi
Julia Allard, Lawyer and Director of the Project Management Office, Société québécoise d’information juridique (SOQUIJ)
François Montreuil, Director General of Information Technologies and Telecommunication, Bibliothèque et Archives nationales du Québec (BaNQ)

Moderator
Isabelle Pilon, Library Network Director, Centre d'accés à l'informaton juridque (CAIJ)

Monday, May 6, 2013
2:00 pm - 3:00 pm
CONCURRENT SESSION B

The Future of Articling in Canada: Its Impact on the Profession

Discussions about the future of training lawyers began in earnest with the 2008 report of the Licensing and Accreditation Task Force of the Law Society of Upper Canada where they recommended the continued existence of the provincial articling program with some modifications. Discussions continued by law society members, necessitating the establishment of the new Articling Task Force. An interim report was issued in May 2012. The Ontario bar is not alone in their discussions related to the future of articling programs, the placement of students, and developing their skills. What is the current status of this discussion across the country? If articling programs cease, what are the implications for law schools, firms, and libraries? How does it work in the U.S. where there are no articling programs? If we employed the U.S. model, how would that look? Panel members will look at these issues from the perspective of law societies, law firms, and academic libraries.

Learning Objectives of Session: Participants will learn:

• about the potential future of articling programs across Canada
• the pros and cons of articling programs to law firms
• the potential impact of a lack of articling placements on library staff at academic, firm, and courthouse libraries

Speakers
Kim Clarke, Associate Vice-Provost (LCR), Research & Director, Bennett Jones Law Library, University of Calgary
Professor Vern Krishna, Full Professor, Executive Director CGA Tax Research Centre
Catherine Bleau, Manager, Associate & Student Programs, Osler, Hoskin & Harcourt LLP

Moderator
Nadine Hoffman, Natural Resources, Energy & Environmental Law Librarian, Law Library, University of Calgary

Sponsored by:
CCH Canadian

Monday, May 6, 2013
2:00 pm - 3:00 pm
CONCURRENT SESSION C

Teaching, Learning, and Working with Mobile Technology: Essential Skills for the Multifaceted Professional

Given the ubiquitous ownership of mobile technology, librarians should be addressing this phenomenon in their instructional programs and in their day-to-day work. The ability to use mobile devices to access information is an essential aspect of modern information literacy that necessitates the teaching of pertinent skills in the classroom. With the continuing rapid development of this technology, researchers today not only access content with their mobile devices, but also want to manage and work with said content directly on these devices. This presentation will focus on efforts at the McGill University Library to incorporate mobile technology into information literacy instruction through the creation of tailored workshops designed to introduce key mobile information literacy concepts to students and faculty. Mobile legal research applications and resources will also be explored and discussed.

Speaker
Robin Canuel, Liaison Librarian for Psychology and French Literature, Acting Liaison Librarian for Anthropology and Sociology, Humanities and Social Sciences Library, McGill University

Moderator
Maryvon Côte, Nahum Gelber Law Library, McGill University
 

Sponsored by:
Norton Rose

Tuesday May 7 2013

Librarians Under Pressure: Stress Management Secrets Shared

This presentation is geared for today’s workforce and will bring us into the scientific world of stress
using the following 4 steps:

• Discover stress and the 4 major factors that can induce stress
• Our reaction to stress and the steps of response to chronic stress
• Stress and the hierarchy
• Stress in men and women and the importance of social support
• Stress management and adaptation strategies

Speaker
Dr. Sonia Lupien, Scientific Director of the Fernand-Séguin Research Center, Louis-H. Lafontaine Hospital, University of Montreal

Moderator
Nathalie Bélanger, Director of development and management of electronic contents, Centre d’accès à l’information juridique (CAIJ)

Librarians as Trainers: Coping with Interruption and Interaction in an Era of Social Media

This session would be intended as an engaging, interactive and enjoyable one, with accessible take-away (and handouts) for each and every audience member.  Potential topics include:
 

• Body language in teaching (its uses and abuses)
• Teaching for retention (how to deliver teaching content in appetizing and digestible bites)
• The instructional conversation (how to encourage interaction and teach with Q & A in the classroom)
• Dealing with distraction & dissent (how to maintain focus in the classroom and turn interruptions and distractions to your advantage)
• Basic presentation skills (the 101 on body language, voice & speech, and audience interactions for teachers)

Speaker
Kate Bligh, Part-time Faculty (Theatre Irsih Studies & English), Concordia University; Consultant, Brio Communications Artistic Director, les productions temenos Montréal.
Presentation

Moderator
Maryvon Côté, Nahum Gelber Law Library, McGill University

Keeping Track: Evolution of the RDA Standard

Resource Description and Access is the new cataloguing standard that replaces AACR2 with a comprehensive set of instructions for all content and media types. The first phase of RDA implementation is underway and this phase has tended to focus on continuity with our legacy data and past practices. RDA implementation also signals a break from the past and a shift towards new ways of thinking about bibliographic and authority data. Data produced according to RDA is designed to work with new approaches to producing, storing and processing data, and new possibilities for using this data in a linked data environment. This presentation will explore some of the challenges and lessons learned during the process of implementation. It will also look at the juxtaposition of continuity and change in RDA and consider how these contrasting aspects of RDA have influenced practices and decisions during implementation. 

Speaker
Chris Oliver, Coordinator, Rare & Original Cataloguing and Authorities, McGill University Library
Presentation

Moderator
Svetlana Kochkina, Liaison Librarian, McGill University Law Library

Soft Skills for Librarians: Self-Management Explained

Self-management during a period of change is the ability to manage one’s internal state and resources so as to think clearly and stay focused under stress. Self-management is particularly useful during change as it provides a means to recognize one’s own emotions and moderating their responses.
In this one hour interactive seminar, participants will learn two useful strategies to self manage.  One strategy involves replacing “absolute shoulds” and “major musts” to “prefers” while the other strategy involves re-scripting one’s own internal monologue.

Speaker
Professor Chantal Westgate, Professor of organizational behavior, Desautels Faculty of Management, McGill University
Presentation

Moderator
Carole Méhü, Regional Library Services Director, Norton Rose

Tuesday, May 7, 2013
3:30 pm - 4:30 pm
CONCURRENT SESSION A

Lost In Translation? Québec Sources for non-Québec Librarians

This session will provide an overview of where to find resources on Quebec law, with a focus on the resources most likely to be available to law libraries outside Quebec, including finding those ever-elusive English translations of French decisions.

Learning Objectives of Session: Attendees will learn how legislation and case law is structured in Quebec law. They will also learn how to find Quebec legislative and judicial information, using both free and paid sources, with a focus on those sources most likely to be available to attendees based outside Quebec. Attendees will learn where to look for English translations of Quebec case law.

Speaker
Carole Méhü, Regional Library Services Director, Norton Rose

Moderator
Susannah Tredwell, Library Manager, Lawson Lundell LLP

Sponsored by:
Norton Rose

Librarians as Innovators

Law librarians have been on the forefront of electronic innovation in professional research.  As leaders in taking one profession - actually two, lawyers and librarians -  to be among the most heavily digital for research, memoranda, and intranet ecologies, they've demonstrated some of the ideation mindset,  flexibility and professionalism that is required to adapt to an ever-changing world.   What are the skills and competencies that lead to this? What will be required for the next 20 years?
 
What's next in technology and what's next for legal trends?  Is embedded librarianship a part of the strategy for law librarians?  Can outsourcing some work address the current fiscal pressures for greater efficiency of all aspects of legal management?  Stephen Abram is a librarian, trendwatcher, information futurist and has worked in professional firms and publishing as a leader for over 35 years.  He will share some strategies and his insights into innovation and change in our field.

Speaker
Stephen Abram, MLS, Past President, Special Libraries Association (SLA), Ontario Library Association, Canadian Library Association
Presentation

Moderator
Agathe Bujold, Director, Legal and Competitive Intelligence - Library Services,McCarthy Tétrault

Show Them What You're Worth: Demonstrating Your Value to Management

Presented on behalf of CALL's Advocacy and Communications Committee, the session will covers the "learning" and "doing" of convincing management of the value of your law library. "Learning" covers position, the nature of services value, information and value, the importance of aligning our goals with those of our parent organization, and understanding specific stakeholders. "Doing" covers measures of value, the relationship between quality and value, and communicating to stakeholders. Two "audience participation" sections ensure that the material will be immediately relevant to participants, and a take-home resource package will encourage participants to read further, and initiate value programs and measurements in their own situations.

Speaker
Maggie Weaver, Secretariat, Canada-Ontario Export Forum
Presentation

Moderator
Jean Weerasinghe, Director, Library Services, Courts Administration Service Library

Sponsored by:
Norton Rose

Wednesday, May 8, 2013
9:00 am - 10:30 am
PLENARY

Land of Confusion: EBooks' License Negotiation Demystified

While e-books have soared in popularity with the general population and in academic libraries, law firm libraries have been slow to adopt this new media. In a 2012 survey of  law firm librarians only 12% of 85 respondents said that they were providing e-books to their attorneys. Approximately 21% were planning purchases for the coming year.

The slow adoption rate can be traced to legal publishers who have not progressed into the e-book market as nimbly as publishers of novels and more popular works. In fact, evaluating the offerings of e-books represents a moving target as the vendors continue to refine their platforms and licensing terms and conditions.

This presentation will discuss practical aspects of adopting e-books as well as barriers to e-book access including pricing, licensing, and distribution, with specific examples from trials using legal e-books from the three major legal publishers.

Recommendations will be made to encourage law librarians to take a proactive approach with legal vendors to encourage standardization rather than customization.

Speakers
Christine Hiller, Project Coordinator, consortial purchasing, Conférence des recteurs et des principaux des universités du Québec (CREPUQ)
Louis Houle, Head Librarian, Schulich Library of Science and Engineering, McGill University
Bess Reynolds, Technical Services Manager, Library & Knowledge Management Department, Debevoise & Plimpton, LLP, New York
Presentation

Moderator
Vicki Jay Leung, Reference Librarian, Paul Martin Law Library, University of Windsor

Wednesday, May 8, 2013
10:30 am - 11:00 am
Refreshment Break

Wednesday, May 8, 2013
11:00 pm - 12:30 pm
Annual General Meeting Part 2 & CALL 2014 Presentation